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Find help for your TEREKS orders and account

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Shipping

Learn about how we ship our products.

Returns & Exchanges

Learn about returns and exchanges and how you can send ordered apparel back to us.

Size Charts & Materials

Learn about size charts, how our clothes fit, and the materials we use to make them.

Gifts & Gift Returns

Learn about sending apparel and gifts and gift returns.

Promotions & Sales

Learn about our promotions and sales.

Accounts & Emails

Learn about making accounts and when we may email you.

Popular Articles

How does free shipping work?

At TEREKS, we want your essentials to arrive as effortlessly as they fit. That’s why we’re proud to offer free...

Can I change my shipping address after placing my order?

We know life moves fast! If you need to update your shipping address, get in touch with us as soon...

What should I do if my package is lost or delayed?

We want you to receive your essentials on time, every time. If your package seems delayed or potentially lost:Start by...

How many accounts can I have?

Can I use more than one promotion code on an order?

How do I unsubscribe from your email list?

Do you offer a first responder discount?

How do I properly care for clothing?

Our essentials are designed to fit seamlessly into your life—and that includes simple care routines. Follow these instructions to keep...

How do I return a gift from TEREKS?

Gift returns are simple and discreet—no need to involve the gift giver. To return or exchange a gift you’ve received:Visit...

What’s your exchange policy?

Shipping
  • How does free shipping work?
  • What should I do if my package is lost or delayed?
  • Can I change or cancel my order?
  • Do you ship internationally?
  • Can I change my shipping address after placing my order?
  • How do I track my order?
  • How soon will I get my package?
Returns & Exchanges
  • Can I request an exchange for something different than my original purchase?
  • What do I do if I have received a damaged or defective item?
  • What’s your exchange policy?
  • How long does a refund or exchange take to process?
  • How do I print a USPS return label?
  • Can I return more than one order at the same time?
  • How do I return or exchange items?
  • What’s your return policy?
Size Charts & Materials
  • How should I take my body measurements for TEREKS clothing?
  • What are TEREKS boxer briefs made from?
  • What are TEREKS t-shirts made from?
  • What are TEREKS socks made from?
  • How do I properly care for clothing?
  • How do I find the right size in TEREKS clothing?
Gifts & Gift Returns
  • How do I return a gift from TEREKS?
  • If I send someone a gift from TEREKS, will they see how much it costs?
Promotions & Sales
  • Can I use more than one promotion code on an order?
  • Where do I enter a promotion or discount code?
  • What if my promotion code isn't working?
  • How do I get my special discount code?
  • Do you offer a teacher discount?
  • Do you offer a military discount?
  • Do you offer a first responder discount?
  • Do you offer a student discount?
  • Can I have a refund if I missed a sale or the price of an item dropped?
  • What is a Final Sale item?
Accounts & Emails
  • How do I delete my information?
  • How do I subscribe to your email list?
  • How do I subscribe to your drops?
  • How do I unsubscribe from your email list?
  • Someone may have stolen my credit card and used it on your site.
  • How do I unlock my account if it has been restricted or locked?
  • How many accounts can I have?
  • How do I change my account password?
  • How do I create an account?
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